Terms of Service

These Terms of Service ("Terms") explain the rules for using our website, camouts.com, and our services, including buying products or contacting our support team. By using our website or services, you agree to follow these Terms. If you don’t agree, please don’t use our site or services.

Please read these Terms carefully, as they create a legal agreement between you and Camouts.

1. General Rules

These Terms apply to everyone who uses camouts.com, whether you’re a customer, visitor, or have an account. By using our site, you confirm you’re at least 18 years old and legally able to enter contracts under UK law. If you’re using the site for a company, you confirm you have the authority to agree to these Terms for that company.

We may update these Terms at any time without notice. Changes take effect as soon as they’re posted on our site, and continuing to use camouts.com means you accept the updated Terms. Check this page now and then to stay updated.

2. Using Our Website

Camouts.com is for personal, non-commercial use unless we agree otherwise in writing. You can use our site to browse products, make purchases, or contact our support team. You agree not to:

  • Use the site for anything illegal or against these Terms.

  • Try to access our systems or accounts without permission.

  • Do anything that harms the site, like hacking, spreading viruses, or causing disruptions.

  • Copy or sell any part of our site’s content without our permission.

We can suspend or block your access to camouts.com if we think you’re breaking these Terms or misusing our services.

3. Account Creation and Security

To buy products or use some features, you may need to create an account. When signing up, you agree to give accurate and complete information, like your name, email, and delivery address. You’re responsible for:

  • Keeping your account details (username and password) safe.

  • Not sharing your account with others.

  • Telling us right away at support@camouts.com or +44 7877 168917 if you think someone else is using your account.

We’re not responsible for any issues caused by you not protecting your account. We may suspend or close accounts that break these Terms or seem suspicious.

4. Placing Orders

When you order on camouts.com, we check if the products are available and if we can accept your order. We can refuse or cancel orders if:

  • We suspect fraud.

  • There’s a pricing mistake.

  • Products are out of stock.

  • We can’t deliver to your UK address.

You’ll get an order confirmation email, but this doesn’t mean we’ve accepted your order. The order is accepted when we ship it, creating a contract under UK law. If we can’t fulfill your order, we’ll let you know quickly and refund you fully.

Product descriptions, images, and prices on our site are for information only and may change. We try to be accurate but aren’t responsible for small errors in descriptions or images.

5. Prices and Payments

Prices on camouts.com are in British Pounds (GBP) and include VAT where required by UK law. Shipping costs are shown at checkout, as explained in our Shipping Policy.

We accept major credit/debit cards, PayPal, and other secure payment methods shown at checkout. By paying, you confirm you’re allowed to use the payment method and that the details are correct. Payments are handled securely by trusted third-party providers, and we don’t store your payment info.

If there’s a payment issue, contact us at support@camouts.com or +44 7877 168917 within 7 days. We’ll work with you to fix it, following UK consumer laws.

6. Shipping and Delivery

We only ship within the UK. For details on shipping times, options, and costs, see our Shipping Policy. You must provide a valid UK delivery address when ordering. We’re not responsible for delays or lost packages due to incorrect addresses.

7. Returns and Refunds

We want you to love your purchase. If you need to return something, check our Returns Policy for steps. Under UK Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, as long as the items are unused, in their original condition, and in original packaging. Some items, like personalized or perishable goods, can’t be returned.

To start a return, contact us at support@camouts.com or +44 7877 168917 within 14 days of delivery. Refunds will be processed within 14 days of us getting the returned items, using your original payment method. Shipping costs aren’t refunded unless we made a mistake (e.g., sent a defective or wrong item).

8. Intellectual Property

All content on camouts.com, like text, images, logos, and product descriptions, belongs to Camouts or our partners and is protected by UK and international copyright laws. You can’t copy, share, or change this content without our written permission. The Camouts name and logo are our trademarks and can’t be used without approval.

9. Our Responsibility

As allowed by UK law, we’re not responsible for indirect or unexpected damages from using our site or products. Our liability for any issue with your purchase is limited to the amount you paid for the product(s). We don’t guarantee our site will always work perfectly or be free from viruses, but we take steps to keep it secure.

10. Governing Law and Disputes

These Terms follow the laws of England and Wales. Any disputes about our site or services will be handled in the courts of England and Wales. As a consumer, you might also use alternative dispute resolution options, like the European Commission’s Online Dispute Resolution platform (for UK residents).

If you have an issue, please contact us first at support@camouts.com or +44 7877 168917 to try to resolve it informally.

11. Privacy Policy

Your privacy matters to us. Check our Privacy Policy to see how we collect, use, and protect your data. By using camouts.com, you agree to our data practices.

12. Unexpected Events

We’re not responsible for delays or issues caused by things beyond our control, like natural disasters, strikes, or government actions.

13. Contact Us

If you have questions about these Terms or our services, reach out to our support team:

Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

Thank you for choosing Camouts! We’re here to give you a great shopping experience.