FAQs

Here are answers to common questions about shopping for footstools, egg chairs, and other items on camouts.com. Need more help? Reach out to us:

Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

Support Hours:
Monday - Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 9:00 PM

1. What products does Camouts sell?

We sell top-quality furniture like footstools, egg chairs, and home décor, all for UK customers. Check out our full range at camouts.com.

2. How do I order something?

Go to camouts.com, pick your items and add them to your cart, enter a UK delivery address, choose a shipping option, and pay. You’ll get a confirmation email.

3. What payment methods can I use?

You can pay with Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, or Google Pay. Visit our Payments page for more info.

4. How long will my order take to arrive?

• Standard Shipping: 3-5 business days (£4.99, free for orders over £50).

• Express Shipping: 1-2 business days (£7.99).

• Same-Day Delivery (Greater London only): Order before 12:00 PM GMT, Monday–Friday (£12.99).

See our Shipping Policy for details.

5. Can I return an item?

Yes, you can return items within 14 days if they’re unused and in original packaging, or if they’re faulty (like a damaged egg chair). Check our Return and Refund Policy for more.

6. How do I track my order?

Once your order ships, you’ll get an email with a tracking link. If you don’t see it within 3 business days, contact us at support@camouts.com.

7. What if my item is faulty?

Let us know within 7 days at support@camouts.com with photos of the issue. We’ll send a prepaid return label and offer a refund or replacement.

For more help, visit our Contact Us page on camouts.com. Thanks for choosing Camouts!