Payment Policy

At Camouts, we make paying for your orders easy and secure. If you have questions or need help with payments, our support team is here for you:

Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

Support Hours:
Monday - Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 9:00 PM

Please read this policy to understand how we handle payments on camouts.com.

1. Payment Options

We offer a variety of safe and convenient ways to pay for your orders on camouts.com. All payments are in British Pounds (GBP), and we use top security to keep your information safe. You can pay with:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Maestro. Your card details are processed securely by trusted payment providers.

  • PayPal: A quick and secure way to pay using your PayPal account or linked card/bank details.

  • Apple Pay: A fast, one-tap option for Apple device users at checkout.

  • Google Pay: A secure and easy payment method for Android or Google account users.

  • Bank Transfer (BACS): For some high-value orders, we may accept bank transfers. Contact support@camouts.com to set this up, as it needs extra checks and may take 1-2 business days.

At checkout, you’ll see the available payment options for your order. If a method isn’t available, it could be due to technical issues or order details. Call us at +44 7877 168917 if you need help choosing a payment option.

2. Payment Security

Keeping your payment information safe is a priority at Camouts. We use strong security measures, including:

  • Encryption: Payment data is protected with Secure Socket Layer (SSL) technology during transfer.

  • Trusted Partners: We work with reliable payment processors like Stripe and PayPal, which follow strict security standards (PCI DSS).

  • No Storage: We don’t keep your credit/debit card or payment details on our servers. Our payment partners handle everything securely.

  • Fraud Protection: We use tools to spot and stop unauthorized transactions, keeping you and our business safe.

If you notice anything suspicious with your account or payment, contact us right away at support@camouts.com or +44 7877 168917. We’ll check it out quickly and secure your account.

3. Pricing and Taxes

All prices on camouts.com are in British Pounds (GBP) and include VAT where required by UK law. The price you see for each product at checkout is what you’ll pay for the item, not including shipping costs, which are shown separately (see our Shipping Policy).

We work hard to keep prices accurate, but mistakes can happen (e.g., technical errors). If a product has the wrong price, we may:

  • Cancel the order and refund you fully if the price was much lower than intended.

  • Contact you to confirm if you want to pay the correct price.

You’ll see a clear breakdown of product costs, VAT, and shipping fees before you complete your purchase.

4. How Payments Are Processed

When you place an order on camouts.com, we process your payment right away to confirm your purchase. Here’s how it works:

  • Authorization: We check your payment method to make sure there are enough funds or credit.

  • Order Confirmation: If the payment goes through, you’ll get an email with your order details. This doesn’t guarantee the order can be fulfilled, as it depends on stock (see our Terms of Service).

  • Pending Payments: Bank transfers or some payment methods may take 1-2 business days to process. We’ll let you know when the payment is confirmed and your order ships.

If your payment fails or is declined, you’ll see a message at checkout or get an email. Common issues include:

  • Wrong card details.

  • Not enough funds or credit.

  • Fraud alerts from your bank or payment provider.

To fix payment problems, check your details or try another payment method. Contact us at support@camouts.com if you need help.

5. Refunds

Refunds follow our Return and Refund Policy. Key points:

  • Eligibility: You can get a refund for returns within the 14-day cooling-off period under UK law or for faulty/incorrect items.

  • Processing Time: Refunds are issued within 14 days of us receiving and checking returned items, using your original payment method.

  • Non-Refundable Costs: Original shipping costs aren’t refunded unless we made a mistake (e.g., sent a damaged or wrong item).

For more details, see our Return and Refund Policy. If you have refund questions, contact us at +44 7877 168917 or support@camouts.com.

6. Payment Disputes

If you think there’s a mistake with your payment (e.g., charged twice or wrong amount), let us know within 7 days:

  • Provide Details: Share your order number, payment date, and what went wrong.

  • Resolution: We’ll check with our payment processor and get back to you within 48 hours on business days.

For issues involving your bank or payment provider (e.g., chargebacks), contact them directly after letting us know.

7. Following UK Law

Our payment process follows UK consumer laws, including the Consumer Rights Act 2015 and Payment Services Regulations 2017. We ensure clear pricing, secure payments, and fair treatment. If you think we haven’t met our obligations, contact the UK Citizens Advice Consumer Service or use the Online Dispute Resolution platform (for UK residents).

8. Contact Us

For payment questions or help, reach out to:

Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

Check our Contact Us page or FAQs on camouts.com for quick answers. Thank you for shopping with Camouts!