Shipping Policy

We’re all about making your shopping experience easy and smooth, from browsing our wide range of products on camouts.com to getting your order delivered to your door. This Shipping Policy explains how we handle shipping, including processing times, delivery options, costs, and what to do if something goes wrong, like a lost or damaged package. If you have any questions, our friendly customer support team is here to help at +44 7877 168917 or support@camouts.com during these hours:

Opening Hours
Monday - Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 9:00 PM

Our Address:
7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

1. How Our Shipping Works

At Camouts, we focus on fast, reliable, and budget-friendly shipping for our UK customers. We work with trusted couriers like Royal Mail and DPD to make sure your orders arrive safely and on time. Our fulfillment center in London carefully packs every order and sends it out quickly.

We know you want your order as soon as possible, so we’ve made our shipping process simple and clear, with details on delivery times, costs, and tracking. Please note that we only ship within the UK and cannot deliver to international addresses.

2. How Long It Takes to Process Your Order

After you place an order on camouts.com, we start working on it within 1-2 business days (Monday to Friday, not including UK public holidays). This includes checking your payment, making sure the products are in stock, and packing your items. Most orders are ready within 24 hours, but during busy times like holidays or sales, it might take up to 48 hours.

If there’s a problem, like an item being out of stock or an issue with your payment, we’ll contact you right away via email (support@camouts.com) or phone (+44 7877 168917). Orders placed after 5:00 PM GMT or on weekends will usually be processed the next business day. For example, an order placed on Friday evening will start processing on Monday morning.

3. Shipping Options and Delivery Times

We offer different shipping options to suit your needs, whether you want something affordable or super fast. These options are available only for UK deliveries, covering England, Scotland, Wales, and Northern Ireland. Here’s what we offer:

Standard Shipping

  • Delivery Time: 3-5 business days after we ship.

  • Cost: £4.99 (free for orders over £50).

  • Details: This is our most popular choice for reliable, low-cost delivery. Trusted couriers like Royal Mail or DPD will get your package to you in great shape.

Express Shipping

  • Delivery Time: 1-2 business days after we ship.

  • Cost: £7.99.

  • Details: Perfect for urgent orders, this option uses fast services like DPD Next Day or Royal Mail Special Delivery to get your items to you quickly.

Same-Day Delivery (Greater London Only)

  • Delivery Time: Same day if ordered before 12:00 PM GMT (Monday–Friday).

  • Cost: £12.99.

  • Details: Only for customers in Greater London, this premium service delivers your order by the end of the same business day if you order before noon.

Delivery times are estimates and could vary due to things like weather, courier delays, or busy seasons. We’ll let you know if there’s any delay.

4. Shipping Costs

Shipping costs depend on the shipping method you choose and the weight of your order. We keep our prices fair while ensuring reliable delivery across the UK. Here’s a quick look:

  • Standard Shipping: £4.99 (free for orders over £50).

  • Express Shipping: £7.99.

  • Same-Day Delivery (Greater London): £12.99.

You’ll see the exact shipping cost at checkout before you pay. Sometimes, we offer free shipping or discounts during special promotions, which we’ll clearly show on our website. For orders under £50, standard shipping is a great affordable option, while express and same-day delivery are perfect for faster needs.

5. Tracking Your Order

Once your order ships, you’ll get an email with a tracking number and a link to check your package’s status. Our couriers provide real-time updates, so you can see where your order is and when it’ll arrive. If you don’t get a tracking number within 3 business days, reach out to us at support@camouts.com or +44 7877 168917, and we’ll sort it out quickly.

Tracking is available for all UK shipping methods, giving you peace of mind.

6. Shipping Restrictions

We follow all UK shipping rules. Some products, like hazardous or flammable items, may have restrictions. If your order includes these, we’ll let you know during checkout or contact you directly. Some remote UK areas, like parts of the Scottish Highlands or Isles, might have extra delivery fees or take longer to reach. These will be shown at checkout.

As mentioned, we only ship within the UK and can’t deliver to international addresses, including the Channel Islands or British Overseas Territories. If you enter a non-UK address, our system will ask for a valid UK one.

7. Lost or Damaged Packages

We do our best to make sure your order arrives safely, but if something goes wrong, we’ve got you covered:

  • Lost Packages: If your order doesn’t show up within the expected time, contact us at support@camouts.com or +44 7877 168917. We’ll work with the courier to find it and, if needed, send a replacement or give you a full refund.

  • Damaged Packages: If your order arrives damaged, let us know within 7 days with photos of the damaged items and packaging. We’ll send a replacement or refund you as soon as possible.

To avoid issues, check your package when it arrives and report any problems quickly.

8. Accurate Shipping Address

To prevent delays, double-check that your shipping address is correct and complete during checkout. We’re not responsible for delays or lost packages due to wrong addresses. If you need to change your address after ordering, contact us right away at support@camouts.com or +44 7877 168917, and we’ll try to update it before your order ships.

For same-day delivery in Greater London, make sure your address is within the eligible area. We can confirm if you’re not sure.

9. Get in Touch

If you have any questions about our shipping policy or need help with your order, our customer support team is here for you. Contact us at:

Business Name: Camouts
Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

We’re here to make your shopping experience with Camouts amazing. Thanks for choosing us as your trusted UK online store!