Privacy Policy

At Camouts, we care about keeping your personal information safe and private. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit camouts.com, buy something, or use our services. As a UK-based online store, we follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

If you have questions about this policy or how we handle your data, contact our friendly support team:

Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

Support Hours:
Monday - Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 9:00 PM

By using camouts.com or our services, you agree to the practices in this Privacy Policy. Please read it carefully to understand how we manage your information.

1. What Information We Collect

We collect data to make your shopping experience smooth and to process your orders. Here’s what we collect:

1.1 Information You Give Us

When you use camouts.com, you might share:

  • Personal Details: Your name, billing and delivery addresses, email, and phone number (when you sign up, check out, or contact support).

  • Payment Info: Credit/debit card details or other payment methods, handled securely by trusted payment providers.

  • Account Info: Username, password, and preferences if you create an account.

  • Messages: Details you share when you email us (support@camouts.com), call (+44 7877 168917), or use our website’s contact forms.

  • Order Info: Details about what you buy, like your order history and delivery preferences.

1.2 Information We Collect Automatically

When you visit our site, we may collect:

  • Browsing Data: Your IP address, browser type, device, operating system, and how you use our site (like pages you visit or links you click).

  • Usage Data: Info about how you interact with camouts.com, like search terms, products viewed, or items added to your cart.

  • Location Data: Your approximate location (from your IP address) to follow UK shipping rules and improve your experience.

1.3 Information from Others

We might get data from third parties, like:

  • Payment Providers: Info about payment status or fraud checks.

  • Couriers: Updates on your delivery status.

  • Analytics Tools: General data about how our website performs (e.g., Google Analytics).

We don’t collect sensitive info (like health or beliefs) unless it’s absolutely needed and you agree.

2. How We Use Your Information

We use your data to provide great service, improve our website, and personalize your experience. Here’s how:

  • Order Processing: To handle your purchases, check payments, arrange shipping, and send updates.

  • Customer Support: To answer your questions, fix issues, or help you via email or phone.

  • Account Management: To manage your account, like resetting passwords or showing your order history.

  • Website Improvement: To understand how you use our site and make it better.

  • Marketing: To send you emails about new products or deals (only if you agree, and you can opt out anytime).

  • Legal Needs: To follow UK laws, like tax rules or fraud prevention.

  • Security: To spot and stop fraud or unauthorized use of our site.

We use your data based on these UK GDPR rules:

  • Contract: To complete your orders and provide services.

  • Consent: For optional things, like marketing emails or non-essential cookies.

  • Legitimate Interests: For things like improving our site or ensuring security, as long as it respects your rights.

  • Legal Duty: To meet UK legal requirements.

3. Who We Share Your Information With

We don’t sell your personal data. We only share it with trusted partners when needed to provide our services:

  • Couriers: To deliver your orders (e.g., Royal Mail, DPD). We share your name, address, and contact details for delivery.

  • Payment Providers: To process payments securely (e.g., PayPal, Stripe). They only get what’s needed for transactions.

  • Service Providers: To help run our site, like hosting, analytics (e.g., Google Analytics), or support tools.

  • Legal Authorities: If required by UK law or to protect our rights, we may share data with police, regulators, or legal advisors.

All our partners must protect your data and follow data protection laws.

4. Cookies and Tracking

We use cookies and similar tools to make camouts.com work better for you. Cookies are small files stored on your device that help us:

  • Keep the site working (e.g., saving your cart or login).

  • Check how our site performs and how users behave.

  • Personalize your experience, like suggesting products based on what you’ve looked at.

You can control cookies through your browser or our cookie consent tool. Essential cookies (needed for the site to work) don’t need your permission, but you can opt out of non-essential ones (like for analytics or ads). Check our Cookie Policy for more details.

5. How We Store and Protect Your Data

Your data is stored safely on servers in the UK or the European Economic Area (EEA), following UK GDPR rules. We use strong security measures, like:

  • Encrypting sensitive info (like payment details) during transfer.

  • Firewalls and access controls to protect our systems.

  • Regular checks to find and fix security risks.

While we do our best to keep your data safe, no online system is 100% secure. If there’s a data breach, we’ll notify you and the UK Information Commissioner’s Office (ICO) as required.

6. How Long We Keep Your Data

We only keep your data as long as needed for the purposes in this policy:

  • Order Data: Kept for 7 years to follow UK tax and accounting laws.

  • Account Data: Kept until you ask us to delete it or if your account is inactive for 3 years.

  • Browsing Data: Usually kept for up to 12 months for analytics, unless it’s anonymized.

When we don’t need your data anymore, we securely delete or anonymize it.

7. Your Data Rights

Under UK GDPR, you have these rights over your data:

  • Access: Ask for a copy of the data we have about you.

  • Correction: Ask us to fix wrong or incomplete data.

  • Deletion: Request we delete your data (unless we need it for legal reasons).

  • Restriction: Ask us to limit how we use your data.

  • Portability: Get your data in a format you can use elsewhere.

  • Objection: Say no to certain uses, like marketing.

  • Withdraw Consent: Stop optional data use (like marketing emails) anytime.

To use these rights, contact us at support@camouts.com or +44 7877 168917. We’ll respond within 30 days, as required by law. If you’re not happy with our response, you can complain to the UK ICO (www.ico.org.uk).

8. Marketing Emails

If you sign up for our marketing emails, we may send you updates about products, deals, or news. You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or contacting support@camouts.com. This won’t stop important emails, like order confirmations.

9. Children’s Privacy

Camouts.com is not for anyone under 18. We don’t knowingly collect data from children. If you think we have data from a minor, let us know, and we’ll delete it right away.

10. Updates to This Privacy Policy

We may update this policy to reflect changes in how we work or to meet legal requirements. Updates will be posted on camouts.com, and we’ll notify you about major changes via email or a website notice. By continuing to use our services, you agree to the updated policy.

11. Contact Us

If you have questions, concerns, or want to use your data rights, reach out to:

Phone: +44 7877 168917
Email: support@camouts.com
Address: 7 Netherby Drive, Newcastle Upon Tyne, NE5 2RS, United Kingdom

Thank you for trusting Camouts with your information. We’re dedicated to keeping your data safe and giving you a great shopping experience!