At Atidas, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data.
What Information Do We Collect?
To process and deliver your order, we need certain personal details, including:
- Your full name
- Email address
- Postal address
- Contact telephone number
Providing this information ensures we can fulfill your order and provide a seamless shopping experience.
Delivery Details
Deliveries are made directly to the customer’s address. Orders must be placed by the 2:00 PM cutoff time (Pacific Standard Time, GMT-08:00) to be processed for the same day.
Handling and Transit Times
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Handling Time: 1 to 2 business days, fulfilled Monday through Saturday.
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Transit Time: 2 to 5 business days for all destinations, shipped Monday through Saturday.
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Total Delivery Time: Estimated at 3 to 7 business days based on customer locations.
Shipping Method
- Free shipping for all orders over £50
Why We Collect Your Information and How We Use It
In compliance with the General Data Protection Regulation (GDPR) of April 27, 2016, we collect, use, and share your personal information based on the following legal grounds:
- To Provide Our Services: We use your information to process orders, resolve disputes, and offer customer support.
- With Your Consent: You may opt into services like our newsletter, and you can withdraw this consent at any time.
- To Meet Legal Obligations: We may retain or share your data to comply with legal requirements, such as tax laws, or to respond to court orders.
- For Legitimate Interests: We use your information to improve our services and ensure compliance with our terms and conditions, provided these interests do not override your rights.
How We Share Your Information
We only share your personal information in specific circumstances, such as:
- With Trusted Service Providers: We collaborate with third parties, such as shipping companies, to fulfill orders. We share only the information necessary for these services.
- For Legal Compliance: We may disclose your information if required to:
- Respond to legal proceedings or government requests.
- Enforce our policies and agreements.
- Prevent or investigate fraud, security issues, or illegal activities.
- Protect the rights, property, or safety of our customers and others.
Data Retention
We retain your personal information only for as long as necessary to provide our services or as outlined in this policy. In some cases, we may need to keep your data to comply with legal or regulatory obligations, resolve disputes, or enforce agreements. Typically, we retain your data for a period of 4 years.
Transfers of Personal Information Outside the EU
Your information may be stored and processed through third-party hosting services in jurisdictions outside the European Union, such as the United States. These jurisdictions may have different data protection laws and government oversight. We ensure that any data transfers comply with applicable regulations to safeguard your information.
Your Rights
If you reside in the EU or other applicable territories, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you by visiting your account page and accessing “My Data.”
- Change, Restrict, or Delete: You may update, restrict, or delete your personal information. We will generally delete your data upon request, except in cases where we are required to retain it for legal reasons.
- Object: You can object to the processing of your data based on our legitimate interests or to receiving marketing emails after giving consent. We will remove your information unless we have compelling legal reasons to retain it.
- File a Complaint: If you have concerns about how we handle your data, you can contact your local data protection authority.
Contact Us
Atidas is the data controller for your personal information under the GDPR. If you have any questions or concerns about this Privacy Policy or your data, please reach out to us at contact@atidas.com.